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What’s A Case Manager, And How Could One Help Following A Spinal Cord Injury?

05 August 2015

One of the first things we look at when meeting clients who have suffered a spinal cord injury, is to see what we can do to assist with their rehabilitation. When we first see our clients, the damage has already been done, but it is important to us that we do whatever we can to help rebuild our clients' lives. We therefore assess from the outset whether our clients may benefit from the assistance of a case manager, as our blog today reveals.

A case manager is somebody who is appointed to facilitate and co-ordinate your rehabilitation, care and support following your spinal cord injury. A case manager is usually a qualified nurse or occupational therapist, but they may also have worked as a social worker. They have considerable experience of working with people with spinal cord injuries. Some of our trusted case management companies include Bush and Company and Harrison Associates.

Why do I need a case manager?

You may think that you can organise everything that you want, yourself. You may not want somebody else involved in your life. That is a very understandable position to take. However, with the best will in the world, you will not know about every service available to you to help make your life easier. A good case manager will suggest things for you that you may not have thought of yourself. Your case manager will consider your accommodation, therapy and treatment needs. They will tell you what is available through the NHS and Social Services. They will also tell you what is available privately, often at considerable expense.

Solicitor and case manager working together

If a case manager suggests that you will be better served by engaging a private therapist or by moving house, to larger and better accommodation to suit your needs, the case manager should work closely with your solicitor to get the funding to cover those plans.

There are two ways in which your solicitor can obtain funding for you. The quickest and easiest method is often to use the Rehabilitation Code, which will mean persuading the insurance company to fund directly the things that you need. A good case manager will have knowledge of the system to give you the best chance of being granted access to immediate funding, understanding the needs of the insurance company as well as your own needs. This is often the most efficient route to find the funding you need.

Alternatively, your solicitor will need to make an application for an interim payment. An interim payment is a payment “on account” of the compensation that you will finally receive at the end of your case. If the defendant (the person/organisation responsible for your injury, or their insurer) will not agree voluntarily to make a sufficiently large interim payment to cover your requirements, your solicitor will make an application to the Court.

As expert spinal injury lawyers we regularly work closely with case managers. We know it is extremely important for our clients to have trust and faith in their case manager and we understand the importance of communicating properly and regularly with a case manager to ensure we fully understand your progress and can anticipate your future requirements.

This article forms part of a series written for the Spinal Injuries Association (SIA) ‘Ask the experts’ blog. As a Gold Corporate Partner of the SIA you can be rest assured that we are legal experts in spinal cord injuries. We have many connections in the Spinal Injury world and have a great deal of experience and success in gaining appropriate compensation for our clients who have sustained a spinal cord injury. Follow our #spinalinjuryjourney on Twitter.